# Overview

### Why B2B Stores Needs RFQ:

B2B buying is rarely one-size-fits-all. Buyers may:

* Order large volumes that justify discounts.
* Require custom product variations (materials, packaging, branding).
* Have special payment/shipping terms.
* Want to compare offers from multiple vendors before committing.

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An RFQ system digitizes and simplifies this process, reducing manual back-and-forth emails/calls.
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#### For Sellers:

* Lead capture – Turn hesitant visitors into potential customers.
* Efficiency – Manage quotes digitally instead of manually.
* Stronger relationships – Build trust through personalized pricing and service.

#### For Buyers:

* Price flexibility – Get custom pricing tailored to budgets & needs.
* Transparency – Clear, documented offers.
* Convenience – Submit requests online without calls.

***

### Use Cases of RFQ:

1. Wholesale distributors – A retailer wants 5,000 units of a product and requests a quote for bulk discount.
2. Manufacturers – A business wants custom packaging or materials; RFQ allows the supplier to quote based on specifications.
3. Construction/industrial supply – Buyers submit requests for multiple SKUs (steel, cement, tools) and negotiate better pricing.
4. Cross-border trade – Buyers want a quote including shipping, duties, and payment terms before committing.
5. Seasonal/large contracts – Companies planning annual procurement request a quote for recurring orders.

***

### Key features

| [Quote Rules](/app-configuration/request-for-quote-rfq/setup-guide/how-set-up-quote-rule.md)                              | Set up quote rule for specific products or customer groups. Decide who can request quotes and for which items.                                                                                  |
| ------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [Quote Forms](/app-configuration/request-for-quote-rfq/setup-guide/how-set-up-quote-rule.md#form-customization)           | Customize the quote form fields (name, email, message, file upload, dropdowns, etc.) to collect exactly the information you need from buyers.                                                   |
| [Hide Price & Add-to-Cart](/app-configuration/request-for-quote-rfq/setup-guide/how-set-up-quote-rule.md#hide-options)    | Hide product prices or the “Add to Cart” button for selected products or customers, replacing them with a “Request a Quote” option.                                                             |
| [Quote Management](/app-configuration/request-for-quote-rfq/setup-guide/how-to-manage-new-customer-quotes.md)             | View all quote submissions in the Quote List tab. Approve, edit, or convert quotes into draft orders directly in Shopify Admin.                                                                 |
| [Quote Notification Emails](/app-configuration/request-for-quote-rfq/setup-guide/how-to-edit-quote-notification-email.md) | Receive a notification email when a new quote is submitted, while your customer also receives a confirmation email thanking them for their request. Email content is customized as you see fit. |

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### Need Help?

If you have questions or run into issues while using any feature, we’re here to help.

* 💬 **Start a** [**Live Chat** with our support team](https://go.crisp.chat/chat/embed/?website_id=a59f354c-f51f-4f84-ae9a-c0e8dd69d2e5) directly from your B2Bridge dashboard.
* 📧 **Email us at** [**support@b2bridge.io**](mailto:support@b2bridge.io) and we’ll get back to you as soon as possible.
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