# Email notifications

## Overview

The **Email notifications** tab in Settings lets you manage every automated email B2Bridge sends — to your customers and to you — throughout the B2B workflow. You can enable, disable, and customise each email.

Go to **Settings** → **Email notifications** tab.

## 1. Registration Form emails

These emails are triggered by events in the [B2B Registration Form](/v2.2026/app-configuration/b2b-registration-form.md) workflow.

| Email                                   | Sent to           | Trigger                                    |
| --------------------------------------- | ----------------- | ------------------------------------------ |
| Your store had a new register           | You (store owner) | A buyer submits a registration             |
| Your customer's account is under review | Customer          | Their registration is received and pending |
| Your customer's account is approved     | Customer          | You approve their registration             |
| Activate your account                   | Customer          | Their account needs email activation       |
| Your customer's account is rejected     | Customer          | You reject their registration              |

## 2. Net terms orders emails

These emails are triggered by events in the [Net Payment Terms](/v2.2026/app-configuration/customer-group/set-up-net-payment-terms.md) workflow.

| Email                            | Sent to           | Trigger                                               |
| -------------------------------- | ----------------- | ----------------------------------------------------- |
| Your draft order has been placed | Customer          | A net terms order is created                          |
| New draft order                  | You (store owner) | A new draft order is placed by a net terms customer   |
| New final order                  | You (store owner) | A net terms draft order is converted to a final order |

## 3. Request for quote emails

These emails are triggered by events in the [RFQ](/v2.2026/app-configuration/b2b-features/request-for-quote.md) workflow.

| Email                         | Sent to           | Trigger                         |
| ----------------------------- | ----------------- | ------------------------------- |
| Thanks for your quote request | Customer          | They submit a quote request     |
| New quote request             | You (store owner) | A buyer submits a quote request |

## 4. Company account emails

| Email                            | Sent to        | Trigger                       |
| -------------------------------- | -------------- | ----------------------------- |
| You're invited to join a company | Company member | You send a company invitation |

## Enabling and disabling emails

Each email has a **Status** toggle (**Enabled** / **Disabled**). Click the action button to edit the email template or change its status.

## Editing an email template

Click the edit icon next to an email to open the template editor. You can customise the subject line, body content, and any dynamic variables (such as `{email}` for the customer's email address or `{number}` for password length).

***

{% hint style="success" %}

### Need Help?

If you have questions or run into issues while using any feature, we're here to help.

* 💬 **Start a** [**Live Chat** with our support team](https://go.crisp.chat/chat/embed/?website_id=a59f354c-f51f-4f84-ae9a-c0e8dd69d2e5) directly from your B2Bridge dashboard.
* 📧 **Email us at** [**support@b2bridge.io**](mailto:support@b2bridge.io) and we'll get back to you as soon as possible.
  {% endhint %}


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