# Set up Lock & Hide

## Overview

This guide walks you through creating a Lock & Hide rule — choosing what to lock or hide, who can access it, and what restricted customers see.

## 1. Create a new lock

Go to **B2B Features** → **Lock/Hide** in the sidebar and click **Create lock**.

## 2. General information

* **Lock name** — enter an internal name for this rule (not shown to customers).
* **Status** — set to **Enabled** to activate the rule, or **Disabled** to save it without applying it yet.

## 3. Choose what to lock or hide

In the **Choose what to lock/hide** section, select the lock type:

### a. Entire store

Locks your entire storefront. All pages and products require the access condition to be met.

### b. Lock collections

Choose which collections to lock:

* **All collections** — every collection on your store
* **Specific collections** — search and select individual collections

All products within a locked collection are also locked.

### c. Lock products

Choose which products to lock:

* **All products** — every product on your store
* **Specific products** — search and select individual products
* **Products in price lists** — lock all products belonging to specific Price Lists

### d. Hide product prices

Choose which products have their price hidden from non-qualifying customers. Products are still visible, but the price is replaced by your custom message. Options: all products, specific products, or products in specific Price Lists.

### e. Specific pages

Select individual pages to lock: Homepage, Customer log-in/registration page, or other custom page URLs.

You can also specify **Pages to exclude from being locked** — for example, exclude your login page even when locking your entire store.

## 4. Choose who can access locked content

In the **Choose how customers can access locked content** section, define the access condition:

* **All logged-in customers** — anyone with a store account
* **Customers belong to customer groups** — select specific Customer Groups
* **Select specific customers** — search and pick individual customers
* **Enter password** — customers gain access by entering a passcode you define
* **Members belong to specific company** — select a Company Account

You can also use the **Invert** button to flip the logic — for example, to block specific customers rather than allow them.

## 5. Choose what restricted customers see

In the **Choose what to display to restricted customers** section, configure the message or interface shown to customers who don't meet the access condition.

### a. For locked content (non-price-hiding rules)

Enter the message or redirect URL that restricted customers see when they try to access locked content.

### b. For Hide price rules

Use the visual editor to customise the message that replaces the price. You can adjust the font, color, font style, and size. Switch to the **Edit HTML** tab to customise the message further with raw HTML.

A **Preview** panel shows how the message will look on your storefront.

## 6. Save

Click **Save**. The rule activates immediately if the status is set to **Enabled**.

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### Need Help?

If you have questions or run into issues while using any feature, we're here to help.

* 💬 **Start a** [**Live Chat** with our support team](https://go.crisp.chat/chat/embed/?website_id=a59f354c-f51f-4f84-ae9a-c0e8dd69d2e5) directly from your B2Bridge dashboard.
* 📧 **Email us at** [**support@b2bridge.io**](mailto:support@b2bridge.io) and we'll get back to you as soon as possible.
  {% endhint %}


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