> For the complete documentation index, see [llms.txt](https://docs.b2bridge.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.b2bridge.io/policies/customization-policy.md).

# Customization Policy

### **Overview**

This Customization Policy applies to custom development and customization services provided for **B2Bridge** apps.

We're happy to build customizations based on your specific requests, as long as they fit our team's available resources and technical capabilities at the time. If you'd like to discuss a customization, or have questions about scope, timing, or fees, please contact us before proceeding.

### **Scope of Customization**

* Customizations are provided on a request basis, subject to our team's **current resources and capabilities**.
* We'll review each request and confirm whether it's feasible, along with the estimated scope and fee, before any work begins.
* Not every request can be accommodated. If a customization falls outside what our team can support at the time, we'll let you know and, where possible, suggest alternatives.

### Customization Process

Each customization goes through three stages: **research, coding, and testing**.

Before any coding starts, we'll send you a **proposal file** covering all the details related to the customization, including the process, fee, and other relevant information, so everything is agreed upon up front.

### **Payment and Code Revocation**

* Payment terms depend on the size of the customization:

  * **Small customizations:** The fee must be paid **after the proposal file is sent** and before coding begins.
  * **Large customizations:** Payment terms can be negotiated (eg: a **deposit before coding** starts.)

  In all cases, payment for the customization must be completed **no later than 2 weeks after the work is finished**. B2Bridge reserves the right to **revoke the delivered code** if payment is not received within this 2-week window.

### **Refunds**

* Customization fees are **non-refundable**.

This is consistent with our [Refund Policy](https://docs.b2bridge.io/policies/refund-policy), under which refunds are not granted for custom development or customization services.

### **Warranty and Support**

We stand behind the customizations we build.

* **Lifetime warranty:** Every customization is covered for as long as you use it.
* **Free migration:** If you need help moving a customization (for example, to a new theme), we'll assist **free of charge** under the condition that **it is not a complicated customization**
* **Free bug fixes:** If bugs related to a customization appear, we'll fix them **free of charge**.

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### Need Help?

If you have questions or run into issues while using any feature, we're here to help.

* 💬 **Start a** [**Live Chat** with our support team](https://go.crisp.chat/chat/embed/?website_id=a59f354c-f51f-4f84-ae9a-c0e8dd69d2e5) directly from your B2Bridge dashboard.
* 📧 **Email us at** [**support@b2bridge.io**](mailto:support@b2bridge.io) and we'll get back to you as soon as possible.
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