Email notifications

Overview

The Email notifications tab in Settings lets you manage every automated email B2Bridge sends to your customers and to you throughout the B2B workflow. You can enable, disable, and customize each email.

Go to Settings > Email notifications tab.

1. Registration Form emails

These emails are triggered by events in the B2B Registration Form workflow.

Email	Sent to	Trigger
Your store had a new register	You (store owner)	A buyer submits a registration
Your customer's account is under review	Customer	Their registration is received and pending
Your customer's account is approved	Customer	You approve their registration
Activate your account	Customer	Their account needs email activation
Your customer's account is rejected	Customer	You reject their registration

2. Net terms orders emails

These emails are triggered by events in the Net Payment Terms workflow.

Email	Sent to	Trigger
Your draft order has been placed	Customer	A net terms order is created
New draft order	You (store owner)	A new draft order is placed by a net terms customer
New final order	You (store owner)	A net terms draft order is converted to a final order

3. Request for quote emails

These emails are triggered by events in the RFQ workflow.

Email	Sent to	Trigger
Thanks for your quote request	Customer	They submit a quote request
New quote request	You (store owner)	A buyer submits a quote request

4. Company account emails

Email	Sent to	Trigger
You're invited to join a company	Company member	You send a company invitation

Enabling and disabling emails

Each email has a Status toggle (Enabled / Disabled). Click the action button to edit the email template or change its status.

Editing an email template

Click the edit icon next to an email to open the template editor. You can customise the subject line, body content, and any dynamic variables (such as {email} for the customer's email address or {number} for password length).

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Need Help?

If you have questions or run into issues while using any feature, we're here to help.

• 💬 Start a Live Chat with our support team directly from your B2Bridge dashboard.

• 📧 Email us at [email protected] and we'll get back to you as soon as possible.