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Lock & Hide

Lock & Hide lets you control what different customers can see and access on your storefront. You can restrict entire product categories, individual products, prices, or specific pages and define exactly who is allowed to view them.

Setup

This guide walks you through creating a Lock & Hide rule, choosing what to lock or hide, who can access it, and what restricted customers see.

Go to Dashboard > Lock & Hide in the sidebar and click Create lock.

Step 1: General information

  • Lock name: enter an internal name for this rule (not shown to customers).

  • Status: set to Enabled to activate the rule, or Disabled to save it without applying it yet.

Step 2. Choose what to lock or hide

In the Choose what to lock/hide section, select the lock type:

Entire store

Locks your entire storefront. All pages and products require the access condition to be met.

Lock collections

Choose which collections to lock:

  • All collections: every collection on your store

  • Specific collections: search and select individual collections

All products within a locked collection are also locked.

Lock products

Choose which products to lock:

  • All products: every product on your store

  • Specific products: search and select individual products

  • Products in price lists: lock all products belonging to specific Price Lists

Hide product prices

Choose which products have their price hidden from non-qualifying customers. Products are still visible, but the price is replaced by your custom message. Options: all products, specific products, or products in specific Price Lists.

Specific pages

Select individual pages to lock: Homepage, Customer log-in/registration page, or other custom page URLs.

You can also specify Pages to exclude from being locked — for example, exclude your login page even when locking your entire store.

Step 3: Who can access

In the Choose how customers can access locked content section, define the access condition:

  • All logged-in customers: anyone with a store account

  • Customers belong to customer groups: select specific Customer Groups

  • Select specific customers: search and pick individual customers

  • Enter password: customers gain access by entering a passcode you define

  • Members belong to specific company: select a Company Account

You can also use the Invert button to flip the logic for example, to block specific customers rather than allow them.

Step 4: Display settings

In the Choose what to display to restricted customers section, configure the message or interface shown to customers who don't meet the access condition.

For locked content (non-price-hiding rules)

Enter the message or redirect URL that restricted customers see when they try to access locked content.

For Hide price rules

Use the visual editor to customise the message that replaces the price. You can adjust the font, color, font style, and size. Switch to the Edit HTML tab to customise the message further with raw HTML.

A Preview panel shows how the message will look on your storefront.

Click Save. The rule activates immediately if the status is set to Enabled.

Need Help?

If you have questions or run into issues while using any feature, we're here to help.

Need Help?

If you have questions or run into issues while using any feature, we're here to help.

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